Customer care
Shipping
Every order ships tracked from the atelier. Here's how long it takes and what it costs.
Draft for owner review: highlighted text is a placeholder and must be completed before launch. This is not legal advice.
Drop 01: Türkiye only
- Drop 01 ships to addresses in Türkiye only. Pieces are paid in Turkish lira through Shopier.
- Orders are dispatched within 2 working days and usually arrive in 1 to 3 working days, tracked. Delivery cost: free / amount in TRY.
Later drops: delivery times
- Europe: 3 to 6 working days, tracked. €9.
- International (US, UK, Canada, Australia, Switzerland, Norway, Japan, Türkiye): 5 to 10 working days, tracked. $18.
- Orders placed before 12:00 (Istanbul time) on a working day are dispatched within 2 working days.
Duties and taxes
EU prices include VAT. For deliveries outside the EU, local import duties or taxes may be charged on arrival, and the recipient pays them. OWNER: confirm whether you will ship DDP (duties paid) once a logistics partner is chosen.
Tracking
When your order leaves the atelier we email you a tracking link. If a parcel hasn't moved for 5 working days, write to [email protected] and we'll chase it with the carrier.
Draft, October 2026